ONLINE RETURN POLICY
- If you are not 100% satisfied with your purchase, you are able to return or exchange the merchandise. A return must be made within 5 days of receiving* the item. *Receiving: is the estimated date on which the item will be delivered (this date is determined by the shipping company once the package is shipped).
- Shipping costs for the item will NOT be refunded. We are not responsible for the shipping costs of returning/returned goods.
- A restocking fee shall be applied for returned goods following the price range table provided below :
PRICE OF GOODS RESTOCKING FEE $1 - $100 $15 $101 - $300 $25 $301 - $500 $40 $501 - $900 $50 $901 - $1500 $60 $1501 - $2500 $70 $2501 - $6500 $120 $6501 - $10000 $220 $10001 - $15000 $350 $15001 and Up $450 Please note that other retailers charge up to 15% In some cases, we can use your restocking fee as credit towards another purchase and/or store credit.
- All items which have been returned will be inspected to determine any considerable use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing), this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.
- Any Custom work (including resizing, custom orders, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.
- For any more further questions regarding the Return policy, please contact us through our Contact Form, or email us directly at firstname.lastname@example.org
Please carefully package the item you are returning in its original packaging. We are not responsible for the return shipping label. Once your package is prepared, please mail your items to the following address:
Ngoc Quang Jewelry, Inc.
9200 Bolsa Avenue
Westminster, CA 92683